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Shipping & Returns

Shipping

Most orders received before 5:00 PM EST will be processed the same day and mailed the next business day. We ship all orders within the Continental United States by USPS or UPS. Estimated shipping time depends on the type of service you choose. Delivery estimates can be anywhere from 1-14 days. Shipping charges and sales tax will be added to the total of the order during checkout.

Note: Orders shipped outside the U.S. may be subject to local duty charges by your government. These charges are the sole responsibility of the buyer. 21 drops is not responsible for any associated import fees that your country may impose. Please contact your local customs office to see what these charges are BEFORE placing your order. Estimated international shipping time is 10-14 days.

21 drops is not responsible for mail service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.

Order Changes & Cancellations

Because of the way our system processes orders, orders cannot be changed online once placed. If you feel there was an error in your order confirmation, please contact us at customerservice@21drops.com, or call us at 1-877-673-7677. Cancellations must be within 2 hours of order completion.

Return Policy

At 21 drops, we strive to make the shopping experience with us rewarding and enjoyable. We proudly stand behind every product. Therefore, if for any reason you are not fully satisfied with any product we would love to hear about it. We will make every effort to ensure your satisfaction. If for any reason you are not satisfied with your purchase, please return it for an exchange or refund. Products must be in their original packaging. Returns and/or exchanges must be received by 21 drops within 15 days of the original order to qualify for refund or exchange.

You can request a refund or exchange by going to the "Completed Orders" page in the "Your Account" section of the site, or call our toll free customer service line, 1-877-673-7677, between 10:00 AM - 5:00 PM EST to speak to a Customer Service Representative. When calling please have your order number readily accessible. You must have a return authorization before sending back to us to qualify for refund or exchange.

Please note that stores carrying our products are unable to accept the return of items purchased on 21drops.com. Similarly, we cannot accept the return of items purchased from other stores.



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